Owners are so helpful. Found a replacement part for my vacuum right away and it was reasonably priced. Anytime I’ve had a vacuum issue over the years I’ve always been so pleased and impressed.
Hoover Canada couldn't even solve my problem but Don went above and beyond. He searched the internet and his shop until he found the elusive part I needed. Many thanks!
Honest, professional, and very knowledgeable. Able to fix my vacuum quickly, and at a very reasonable price. Family business with old and solid fashion values. Drew Stewart
I asked Don to come and unblock our central vac and replace the face plates. Not only was the job done efficiently, but on time and when he said he would arrive, he did. Anyone needing anything done to your central vac system, this is the guy to go to. Excellent customer service.
Poor Service !! Lost my Steam Cleaner and Used Profanity while talking to him . Worst Service that I have ever encountered in all my years of living in Oakville . Told me he would get back to me every time I called for an update , never did , when I got a hold of him he gave me the excuse that it took to long so not his responsibility . Go Elsewhere !!! Going to Better Business Bureau
Mr D’Ambrosio, thank you for your feedback. It’s important to us that our customers’ experience is always an excellent one, and we certainly regret that yours was unsatisfactory.
It’s been our experience that the product you brought us cannot be made functional simply by replacing the damaged part in question, and since the vacuum cleaner was under manufacturer’s warranty, we requested a full product replacement from the manufacturer several times. When the manufacturer declined to replace the product and offered only the part, we advised by voicemail that we could not successfully repair your vacuum cleaner.
In light of your letter, we recognize that we failed to consider the possibility that you might not come to collect the irreparable product for several months, and should also have advised you in that message that we cannot, in our small location, store a nonfunctional vacuum cleaner indefinitely. Going forward, thanks to you, we will be posting a policy, and pointing it out to our customers, that we will only be able to hold unclaimed product for 120 days from the time we advise it is ready or can’t be repaired.
We regret that we failed to give you the experience we want all our customers to have, and appreciate that your feedback will make us better in future
Thank you for you very professional reply . Much appreciated . But, you fail to understand why I wrote this feedback. Pam told me personally that Bissell was adhering to their warranty by offering me a NEW Steamer /Vacuum Product . The issue is that I have been waiting for this new arrival for months and every time I called for an update - the same reply - "I don't control Bissell as to when they will delivery but will get back to you . So ball was in your court , not mine . Where is the new Bissell ? Why would Pam tell me this when this is not the case ? I was under no impression that the old Bissell was at your shop . Again , its not a matter of policy and the unclaimed . Where is my new Bissell that Pam advised me that I was getting ...
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This place is amazing. Friendly, efficient and low cost. I would recommend Oakville Vacuum for repairs and parts. 
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