I emailed Mark and he called me to set a time to meet. He came on Friday and provided a quote. We scheduled the work for the next Monday. His crew arrived on time and ready with all they needed. They completed the work ahead of schedule. They were professional, cleaned up, walked me through the job on completion and did high quality work. Very impressive. It is a pleasure to do business with a company like this that puts the customer first and exceeds expectations.
I unfortunately had an awful experience with Mark McKenna.
I was immediately comfortable with him, and he seemed very knowledgable and focussed on quality. As it turned out, we clashed on a number of items, and was very happy to see him leave when he said he was "done", even though I felt he didn't complete all that was asked of him.
We exchanged 'opinions' on my expectations, and I then asked that he not come back to my home ever again. It was then that he followed up with an email listing what he hadn't completed (even though he had been adamant that he completed everything he was paid to do).
I didn't allow him to return to finish, sicne as far as I was concerned, he said he was done when he was paid, there was no reason for me to trust him in my home again. It turns out we failed multiple items with my inspection (items that he assured were completed - sump pump, laundry rough-in, drain trap for bathroom sink etc.)
Overall the team is clean, but in the end, their work failed inspection with the city of Oakville, on a number of items.
I would not hire him again or recommend him to others. If you have knowledge of plumbing and are ok supervising, and can make him agree to accept full payment only when inspections pass - then they may be the right ones for you.
A Mckenna Plumbing has been in busines for over 10 years. In that time we have done work for over 9000 service clients in Mississauga and Oakville. We have also been the Plumber of record for well over 100 custom homes for many well know builders in the area. I nor has my company has ever been asked to leave a job untill now. A Mckenna Plumbing was the 3rd plumbing company on this job. My company can not be held responsible for the work of others. That being said we had offered to attend to any and all inspection deficient list. One was not provided to us only many angry emails from the homeowner. A Mckenna Plumbing has made every attempt to resolve this issue with no comments from the homeowner but to write this review. I hope that at some point the homeowners can see that we did our best in a tence enviroment.
It is unfortunate that Mark has not kept good records. He was the second plumber, not the third. The first completed their work (roughin plumbing) and their work was city of Oakville approved. I have discussed why we asked him to not return based on his attitude. I will welcome anyone to review the series of emails I received from him in response to my original requests to fix what we felt was undone, and part of a written contract. The problem was we notice they were not completed after we paid in full (our lack of judgement). I gave him the Inspector's name and told him he can come and speak to him whenever he'd like, with the inspector onsite. We had well over a dozen contractors work on our home, and had minor issues with 2. The only major issue we had was with Mark.
He is unable to refute documentation that we paid him for a number of tasks, and a good proportion of those tasks failed inspection. Not sure how he can argue that. The documentation lies with the city of Oakville, he's welcome to it. If he's been through the inpection process in the last few years (intead of just working on emergency jobs), he would know that inspectors do not provide "receipts" of their inpections, those documents rest with the city.
What can i say about a company and a gentleman like Mark Mckenna. I was away on business when my wife called me franticly at 9:00 at night. Water was pouring out of our furnace. Went online called a few large companies they wouldn't come out because Oakville is out of there night service area. Found A Mckenna Plumbing Online, called spoke with a young man told him I needed him now. He was out on a job but called his boss Mark Mckenna. Mark was at his sons hockey game when he got the call, left the Arena to assist my wife.
Turns out my 6 year old son and his friend had put the garden hose down the furnace vent outside and when the sprinklers came on the water went into my furnace.
Mark helped my wife clean up and left without charging us a cent just a few laughs.
Thanks Mark, I hope this review helps you like you helped us that night
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I emailed Mark and he called me to set a time to meet. He came on Friday and provided a quote. We scheduled the work for the next Monday. His crew arrived on time and ready with all they needed. They completed the work ahead of schedule. They were professional, cleaned up, walked me through the job on completion and did high quality work. Very impressive. It is a pleasure to do business with a company like this that puts the customer first and exceeds expectations. 
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